Please allow 3-5 BUSINESS DAYS (depending on the product) after placement of the order for completion. Gold Matter will send a confirmation message once the order is received, and will notify the buyer once it has been shipped. Order completion begins after we have sent a notification that the order has been received. CURRENTLY LITTLE DISTRACTIONS IS SHIPPING ORDERS WEEKLY, EVERY SATURDAY.
Please make sure that the address has been input correctly before confirmation. Providing the correct address is the buyer's responsibility. If the address is not correct there will be a delay in order shipment. If buyer's shipping address is NOT valid and the product is returned to Little Distractions, buyer will be responsible for any additional shipping fees.
All shipments are sent through U.S. Postal Service (USPS) First Class Mail.
USPS First Class Mail does not ship on Saturdays and Sundays. Little Distractions will provide buyer with the tracking information after the order has been shipped. Please allow up to 24 hours for the tracking information to be available on USPS.com
Please keep in mind that USPS First Class Mail has an estimated shipping time of 2-5 days, however it is not guaranteed and is subject to their volume of shipments. Sometimes it may take up to 6 business days. Please keep in mind that when an order is placed, Little Distractions needs APPROXIMATELY 3-5 BUSINESS days for completion. Then there is an additional APPROXIMATE 2-5 BUSINESS day period for the item to reach you.
REFUNDS AND EXCHANGES
Little Distractions offers exchanges depending on the circumstances. An example of an acceptable exchange would be if the order was the wrong size and it is not a custom item - In these cases Little Distractions will likely accept an exchange. However, if the BUYER orders the wrong size on a custom made item (i.e. customized ring) Little Distractions cannot accept that exchange. Therefore it is very important that buyers know their correct sizes before placing an order. If you have questions on sizing please contact Little Distractions directly. If exchanges are approved by Little Distractions, buyer is responsible to ship the order back to seller in original condition and in sturdy packaging. Buyer will be responsible for shipping.
Little Distractions does not offer refunds or exchanges on custom items unless we made a mistake with your order. If Little Distractions is responsible for the mistake, we will gladly refund or exchange your order at no additional cost.
If you are unsatisfied with your purchase for any reason please do not hesitate to contact us within 5 days of receiving your package. We will do what we can so solve the issue. However, if the problem is not on Little Distractions behalf, (i.e. buyer did not read the full description prior to purchasing, forgot to indicate sizes, indicated wrong size or "not what you expected"), then that is not our responsibility and resolution will be at Little Distractions discretion. Little Distractions will not be liable for any DAMAGES for everyday wear/tear of the jewelry item(s)(Please see below for care instructions). If any additional changes must be made with the handmade jewelry -- the buyer is responsible for shipping fees.
Each listing has instructions to leave a note to the seller regarding what custom indications or additional notes are desired. If the buyer does not specify what size they want, Little Distractions will make it a medium size. If the buyer does not specify what color they want, Little Distractions will choose a color at our own discretion. And if the buyer does not specify if any alterations are desired, then we will make it according to the general specifications we have written in the listing.
It is the buyers responsibility to take care of the jewelry. Little Distractions will not be held responsible for the condition of the jewelry pieces once they have been worn. There are care instructions on each listing for the products, by purchasing the item, buyer is acknowledging these terms and instructions.
Do NOT wear your jewelry in the shower, swimming pool, or to bed. It is BEST to put on your jewelry AFTER applying clothes, make- up and hairspray. It is BEST to take off your jewelry BEFORE engaging in any activity that may cause damage to the piece.
HOW TO ADJUST SIZING:
To make the bracelet or ring smaller, take hold of each loop/enclosure and then pull them away from each other. It is best to make the pulling motion along the circular shape of the bracelet or ring.
To make the bracelet or ring larger, take hold of each loop/enclosure and push them towards each other. It is best to push the loops along the circular shape of the bracelet or ring.
CLOSED ON SUNDAYS
CLOSED ON HOLIDAYS
(because we are unable to ship on those days)
Please keep this in mind when ordering with a deadline.
If you message/order something while we are closed, we may not get back to you until the following business day.
Please allow 1-2 days for responses to emails and convos
Q: Hello..I have a wire name bracelet and it has never tarnished or changed colour I have had it on all day every day for years....what wire do u use? Or is it all the same? Thank you so much :)
A:There are different types of wire. We use 20 gauge tarnish resistant wire. It is recommended that you take off the jewelry before swimming, showering, sleeping, etc. The wire isn't real gold or silver so you can expect some wear and tear. But as long as you're careful they last quite a while!